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Dashboard Terms of Service
These Terms of Service ("Terms") govern access to and use of the customer dashboard at dashboard.dannyclans.systems ("Dashboard" or "Platform"), operated by Danny Clans Media Limited ("Company", "we", "our" or "us"). "You" and "User" mean the business on whose behalf the account is opened and the person operating it. "Advertising Platform" means Meta, Google, TikTok or any other advertising network we open accounts on.
By creating an account, signing in, funding a wallet, requesting an advertising account, or using any service provided through the Dashboard, you agree to be bound by these Terms, by our Privacy Policy, and by our Refund and Withdrawal Policy, each of which forms part of these Terms. Our KYC & AML Verification Policy describes the checks we may carry out under section 12.
1. Eligibility
You represent and warrant that:
- You are at least 18 years old.
- You are acting for a business, and you have authority to bind that business to these Terms.
- Every detail you give us at registration and afterwards — your name, business name and address, registration documents, tax number, bank details — is accurate and complete, and you will keep it current.
- Where you give us personal data about anyone other than yourself, such as a director's identity document or the name on a bank account, you are entitled to do so and that person has been told how we use it.
- Your use of the Dashboard complies with all laws that apply to you and to the advertising you run.
We submit your details to Advertising Platforms on your behalf. An application made with wrong details is refused by the platform, not by us, and the fee for it is not returned.
2. Services
The Dashboard provides a US-dollar wallet, three ways to fund it, applications to Advertising Platforms, the opening and management of advertising accounts held on your behalf, top-ups of those accounts, the return of unspent balances, and the invoices, receipts, statements and agreements that record all of it.
We may add, change, suspend or withdraw any feature or any Advertising Platform integration at any time. If we withdraw the Dashboard altogether we will give you at least thirty days' notice and return your wallet balance under the Refund and Withdrawal Policy.
3. Ownership of Advertising Accounts
Every advertising account made available through the Dashboard is opened by us and remains the property of the Company or of the Advertising Platform. It is held under our business managers on your behalf.
You receive a limited, revocable, non-exclusive and non-transferable right to run advertising on that account for as long as your account with us is in good standing. The money you load onto it, and the campaigns and creative you run, are yours.
You may not sell, rent, share or transfer access to an advertising account to anyone outside your business without our written agreement.
Advertising Platforms decide whether to approve an application and may restrict or close an account at any time under their own policies. We do not control those decisions and do not guarantee that any application will succeed or that any account will stay open. If a platform closes an account we will help you return the remaining balance to your wallet and open a replacement where the platform allows it.
4. Prohibited Content and Conduct
You may not use the Dashboard or any advertising account for, or to promote:
- Anything unlawful where the advertising is shown or where you are based.
- Content an Advertising Platform prohibits under its advertising policies, including deceptive, misleading or cloaked advertising.
- Counterfeit goods, unlicensed financial products, or any regulated product without the licence it requires.
- Malware, phishing, or the collection of personal data without consent.
You may not give us false information or documents that are not yours, attempt to access accounts, data or systems that are not yours, interfere with the Dashboard's operation, or use the wallet to move money for its own sake rather than to pay for advertising.
If an Advertising Platform penalises an account because of your advertising — a ban, a withheld balance, a fine — you are responsible for the consequences, including loss of funds the platform withholds.
5. Wallet System
Your wallet is a balance held by us, in US dollars, for advertising-related services only. It is not a bank deposit, it does not earn interest, and it is not insured. Money in your wallet remains yours until it is spent on a service or a fee, and can be returned to you under the Refund and Withdrawal Policy.
A deposit is credited when we have verified that the money has reached us — not when you send it, and not when you tell us about it. Bank transfers are verified against our bank statement, card payments through our card processor, and USDT against the blockchain. Until then the deposit shows as pending and cannot be spent.
We credit what arrives. Bank charges deducted in transit, card processing fees and network fees reduce the amount credited, and the invoice for the deposit shows the deduction.
We may set a minimum deposit, a withdrawal limit, a verification requirement or a reserve period, and may change them. The current minimum is shown on the Add funds page.
6. Fees and Commission
A top-up moves money from your wallet onto one of your advertising accounts. We charge a commission on each top-up at the rate shown to you before you confirm — either added on top of the amount, so the account receives the full figure, or deducted from it, so an exact amount leaves your wallet. The summary on screen shows both figures; confirming is your agreement to them.
Some Advertising Platforms carry an application fee and each account type carries a price. Both are shown before you apply or request. A fee is held from your wallet when you apply, taken if the application is approved and returned in full if it is refused. An account price is held when you request and taken when the account is assigned to you.
Commission rates are set per account type and may be varied for your account by agreement. A change applies to top-ups made after it, never to ones already made. Our prices and commission are stated exclusive of any tax.
7. Payments
You may fund your wallet by bank transfer, by card through our card processor, or in USDT to the address issued to you. You are responsible for all bank, wire, intermediary, currency-conversion, card and network fees on the way to us.
Bank transfers must be in US dollars and must quote the payment reference shown in your Dashboard. USDT must be sent on the network selected on screen. A transfer in another currency, or USDT sent on another network, may be lost permanently; we will try to help you recover it but cannot promise to, and we are not responsible for the loss.
Card payments are taken by our card processor under its own terms, which you accept when you pay by card. USDT is accepted as a way of paying for our services and for nothing else: we do not hold cryptocurrency for you, do not pay interest on it, and do not offer exchange, custody or transfer services. We are not a currency exchange; any conversion is done by your bank, card issuer or exchange at their rate.
8. Chargebacks and Payment Disputes
You agree not to initiate a chargeback or payment dispute for a deposit that has been credited to your wallet or for a service already delivered. Contact us first; almost every problem is faster to resolve with us than through your card issuer.
If a chargeback or dispute is initiated we may immediately reverse the credit, freeze your wallet, disable your advertising accounts, suspend your account until the dispute is resolved, and recover any amount already spent together with the costs of doing so. You remain liable for all legitimate charges, fees and collection costs.
9. Account Security
You are responsible for everything done through your account. Keep your password to yourself, use the two-factor option, sign out on shared computers, and tell us at once if you believe someone else has access. We will never ask you for your password.
One account per business. If several people need access, contact support rather than sharing a sign-in.
We may ask you to complete a sign-in code sent to your email when you sign in from a device we have not seen before.
10. Platform Availability
We aim to keep the Dashboard available at all times but do not guarantee it. We may take it down for maintenance, and it depends on banks, card processors, blockchain networks and Advertising Platforms whose outages we do not control. Money in your wallet is unaffected by an outage.
11. Suspension and Termination
We may suspend your account, hold a deposit or a refund, or restrict an advertising account, immediately and without prior notice, if:
- We suspect fraud, money laundering, or a breach of these Terms or of an Advertising Platform's policies.
- A payment cannot be verified, or a chargeback or dispute is raised.
- A verification request under section 12 is not completed.
- A bank, card processor, Advertising Platform or regulator requires it.
- We identify a security problem or an unacceptable level of risk.
- You gave us false information.
We will tell you what we can, as soon as we can. A hold is not a forfeiture: money that is yours is returned when the matter is resolved, less anything you owe us. We may close your account for a serious or repeated breach, and your remaining wallet balance is then returned under the Refund and Withdrawal Policy.
You may close your account at any time by contacting support.
12. Compliance and Verification
We are required to know who we are dealing with. Under our KYC & AML Verification Policy we may, before opening an account, before paying a refund, or at any time, ask you to verify your identity, your business, your ownership, your payment method and the source of a payment. We may suspend the account or hold a payment until you do.
We do not deal with persons or businesses subject to sanctions administered by the United Nations, the Hong Kong SAR Government, the United States, the European Union or the United Kingdom, or located in a jurisdiction we do not serve. We may check customers and payments against sanctions lists and, for USDT, use blockchain analytics, ourselves or through our payment providers; any action on a match is decided by a person and you may ask us to reconsider.
We may refuse, hold or return a payment whose origin we cannot establish, and we may report suspicious activity to the authorities as the law requires without telling you.
13. Intellectual Property
The Dashboard, its design, its software and its documents belong to us. You may use them to operate your account and for nothing else. The advertising you run and the material in it remain yours; you give us only the permission we need to submit it to Advertising Platforms on your behalf.
14. Indemnification
You agree to compensate us for any loss, cost, penalty or claim we suffer because of your advertising, your breach of these Terms or of an Advertising Platform's policies, false information you gave us, a chargeback you raised, or your use of an advertising account — including penalties or withheld balances imposed on our accounts by an Advertising Platform because of you.
15. Limitation of Liability
We will operate the Dashboard with reasonable care and skill and handle your money honestly and as these Terms describe.
To the fullest extent the law allows, our total liability arising out of or relating to the Dashboard in any twelve-month period shall not exceed the total fees and commission you paid us in that period, and we shall not be liable for lost profits, lost data, lost business opportunities, advertising performance losses, or indirect, consequential or punitive damages. We are not responsible for the actions, decisions or outages of Advertising Platforms, banks, card processors or blockchain networks.
Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud.
Neither of us is liable for failing to do something these Terms require because of events outside our reasonable control, for as long as the event lasts. This does not excuse a failure to pay.
16. Confidentiality
Each of us will keep confidential the other's non-public information learned through the Dashboard — your account details, balances and campaigns; our rates, processes and account inventory — and use it only for the purposes of these Terms, except where the law or an Advertising Platform requires disclosure.
17. Governing Law
These Terms are governed by the laws of Hong Kong SAR.
18. Dispute Resolution
Any dispute arising from these Terms is subject to the exclusive jurisdiction of the courts of Hong Kong SAR. Before starting proceedings, both of us agree to try to resolve the matter through support and, if that fails, a meeting between people with authority to settle it. Any claim must be raised with us within twelve months of the event it concerns.
19. Modifications
We may update these Terms. If a change affects your rights or obligations we will show you the new version in the Dashboard and ask you to accept it before you carry on; the version you accepted, the time, your IP address and browser, and a fingerprint of the exact text are recorded against your account, and we may rely on that record as evidence of your agreement. If you do not accept, you may close your account and ask for your balance to be returned.
When you accept these Terms, sign your service agreement, or confirm a top-up in the Dashboard, the record we keep of that action is your signature for all purposes. Notices to you are sent to the email address on your account and are received when sent.
If any part of these Terms is found unenforceable the rest still applies. Our not enforcing a term on one occasion does not mean we have given it up. You may not transfer your account or these Terms; we may transfer them to a successor of our business and will tell you if we do. Sections 8, 12, 14, 15, 16, 17 and 18 continue to apply after your account closes.
20. Contact Information
Danny Clans Media Limited
Address: S022, 2/F, The Capital, 61–65 Chatham Road South, Tsim Sha Tsui, Hong Kong
Support: help@dannyclans.com · Company matters: collab@dannyclans.com
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Privacy Policy
This Privacy Policy explains what personal data Danny Clans Media Limited ("Company", "we", "us") collects through the customer dashboard at dashboard.dannyclans.systems ("Dashboard"), why, who sees it, how long we keep it and what your rights are. It applies to the Dashboard; the public website at dannyclans.com has its own policy.
We are the data user responsible for this data under the Personal Data (Privacy) Ordinance of Hong Kong SAR. Where you are in the European Economic Area, the United Kingdom or California, the additional rights in section 5 also apply.
1. What Information We Collect
Account Information
- Name, work email address and phone number.
- Password, stored as a salted hash and never as typed; and the two-factor secret if you turn that on.
- Business name, address, tax or registration number, and your business registration certificate, which Advertising Platforms require.
Payment Information
- The amount, date, method and reference of each deposit, and any proof of payment you upload.
- Card payment identifiers from our card processor. We never see or store your card number.
- For USDT, the transaction hash and the sending address as recorded on the blockchain.
- The bank account you name in your service agreement, for refunds.
Advertising Information
- The advertising accounts opened for you and their platform identifiers.
- Business Manager IDs you give us, and screenshots you upload when clearing funds.
- Every movement of money between your wallet and your accounts, and the invoices, receipts and statements that record it.
Signature and Consent
- When you sign your service agreement: the typed or drawn signature, the time, your IP address and browser, and the consent statements you ticked.
- Each time you accept the dashboard Terms, Privacy Policy and Refund Policy: the version, the date and time, your IP address, your browser identification string, how you accepted (at registration or after a change), and a SHA-256 fingerprint of the exact text shown to you. We also archive that text. Every acceptance is kept, not only the latest, and you can see and download each from the Documents page of your Dashboard.
Verification Information
- Identity or business documents you provide when we ask under our KYC & AML Verification Policy, and the result of any sanctions or blockchain-analytics check that we or our payment providers carry out.
Technical and Usage Information
- Your IP address and browser details on sign-in and on each request, the devices you have marked as trusted, and a log of actions taken in your account.
- Support tickets and messages you send us.
What you must give us, and what happens if you do not
- To open an account: your name, a work email address and a password. Without them there is no account.
- To apply for an advertising account: your business name, address, registration or tax number and registration certificate, because every Advertising Platform requires them. Applications are held until they are complete.
- When we ask under the KYC & AML Verification Policy: the documents requested. If they are not provided, the account may be suspended and deposits and refunds held until they are, as section 12 of the Terms describes.
- Everything else — a phone number, trusted devices, two-factor authentication, support messages — is voluntary. Not giving it limits only the feature it belongs to.
Where you give us personal data about other people — directors, owners, an authorised representative — you confirm that you are entitled to, and that you have told them where to find this policy. You can keep your own details up to date on the Profile page at any time, and we will correct anything you tell us is wrong.
2. How We Use Your Information
- To run your account: verify deposits, move money as you instruct, open and manage advertising accounts, issue invoices, receipts and statements, and answer support.
- To apply to Advertising Platforms on your behalf, which means submitting your business details and documents to Meta, Google, TikTok and others as part of applications you ask us to make.
- To keep the Dashboard safe: recognising sign-ins from unfamiliar devices, unusual payment patterns, and misuse.
- To meet our legal obligations: keeping business and tax records, preventing money laundering, checking that we are not dealing with sanctioned parties, and responding to lawful requests.
- To tell you things about your account — a deposit cleared, an application decided, an agreement to sign. We do not send marketing from the Dashboard.
We will not use your data for any purpose not listed here, or for direct marketing, without first telling you and obtaining your express consent; you would be able to opt out at any time, free of charge.
3. Cookies and Tracking Technologies
The Dashboard sets only the cookies it needs: one to keep you signed in, one to protect forms against forgery, and one to remember a device you have chosen to trust for fifteen days. If your browser blocks them, you cannot sign in. It sets no advertising, analytics or tracking cookies, and no third-party pixels. The public website has its own Cookie Policy.
4. Who We Share It With, and Do Not Sell
- Our staff, on a need-to-know basis with permissions set per role. Access to money-moving functions and to your bank details is restricted, and every action is logged.
- Advertising Platforms, when you ask us to apply or to share an account: your business details and documents, and the Business Manager IDs you give us.
- Payment providers: our card processor (currently Stripe) receives what a card payment needs; our USDT payment provider (currently OSL) sees transactions to the addresses it issues for you and may carry out its own blockchain-analytics and sanctions screening of the sending address; our banking provider (currently Airwallex) sees incoming transfers and their remitter details. Each has its own privacy policy for data it holds in its own right.
- Screening services, if we use them, receive only the name or address being checked and return a result.
- The providers who host the Dashboard and deliver our email, including the sign-in codes and notifications it sends you, under contracts that limit what they may do with the data and how long they may keep it.
- Regulators, courts and law enforcement where the law requires it, and professional advisers under a duty of confidence.
We do not sell personal data, and we do not share it with anyone for their own marketing. If you are a California resident this is the "Do Not Sell" disclosure you are entitled to: there is nothing to opt out of.
5. Your Rights
Everyone (PDPO)
You may ask whether we hold personal data about you, ask for a copy of it, and ask us to correct it. Write to the Data Protection Officer at help@dannyclans.com or at the address in section 10; we respond within forty days and may ask you to prove who you are first. We may charge a fee for a copy, which will not be excessive. If we cannot meet an access request we will tell you in writing within forty days and say why. If we decline to correct something because we believe it is accurate, we will say why and attach your version to the record so that anyone reading it sees both. You may complain to the Office of the Privacy Commissioner for Personal Data, Hong Kong SAR.
EEA and UK residents (GDPR)
In addition: the rights to erasure, to restrict processing, to data portability, to object, and to withdraw consent where processing is based on it. Our lawful bases are performance of our contract with you, our legal obligations, and our legitimate interest in running the Dashboard safely. You may complain to your local supervisory authority.
California residents (CCPA)
In addition: the rights to know what we collect and whether it is sold (it is not), to delete, to opt out of sale (there is none), and not to be discriminated against for exercising these rights.
Retention periods in section 6 limit erasure: records the law requires us to keep are kept for that period even after a request.
6. Data Retention
- Financial records — deposits, top-ups, clearances, invoices, receipts, statements and the ledger behind them: seven years after the transaction, as tax and company law require.
- Your signed service agreement and the record of your acceptance of our Terms: seven years after your account closes.
- Account information: while your account is open and for three years after it closes.
- Business documents you uploaded: while your account is open and for as long as an application made with them may be questioned by an Advertising Platform, then deleted.
- Sign-in and activity logs: twelve months.
- Support tickets: three years after they are resolved.
When you close your account we delete or anonymise everything not covered by a period above.
7. Security
Connections are encrypted. Passwords are stored as salted hashes. Two-factor authentication is available to you and required for our staff. Uploaded documents and generated agreements are stored outside the public web root and served only to the account they belong to. Staff access is by role and is logged. Bank details on an agreement are visible only to staff who need them to pay refunds.
No system is perfectly secure. If we learn of a breach that affects your data we will tell you without undue delay, what we know and what we are doing, and we will notify the Office of the Privacy Commissioner for Personal Data where its guidance calls for it. We keep a record of every security incident, whether or not it is reported.
8. Automated Checks and International Transfers
We do not make decisions about you by automated means. Our USDT payment provider may apply its own screening to incoming payments, and our card processor to card payments; if a payment is held as a result, a member of our staff reviews it and decides what happens, and you may ask us to reconsider and to explain the outcome.
The Dashboard is hosted on servers we control with an infrastructure provider in Germany, in the European Union. Our card processor operates from the United States and Singapore, our banking provider from Australia, Singapore and Hong Kong SAR, and our USDT provider from Hong Kong SAR. Where personal data leaves Hong Kong SAR we transfer it only to providers who commit in writing to protect it to a standard equivalent to this policy.
9. Children
The Dashboard is for businesses and is not intended for anyone under 18. We do not knowingly collect data from children; if we learn we have, we delete it.
10. Contact Us
Questions and requests about your data, including access and correction requests, go to the Data Protection Officer, Danny Clans Media Limited, S022, 2/F, The Capital, 61–65 Chatham Road South, Tsim Sha Tsui, Hong Kong, or by email to help@dannyclans.com.
11. Last Updated
This policy was last updated on 2026-09-05 (revision 2). If we change it in a way that matters we will show you the new version in the Dashboard and ask you to accept it; the version you accepted, and when, is recorded against your account.
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Refund and Withdrawal Policy
This policy explains when money in your Danny Clans Media Limited Dashboard wallet can be returned to you, how, and how long it takes. It forms part of the Dashboard Terms of Service.
1. General Principles
Money in your wallet is yours until it is spent on a service or a fee. You may ask for the unspent balance back at any time. Every refund and withdrawal request is subject to verification, fraud review and compliance checks before it is paid.
2. What Is Not Refundable
- Commission already charged on a completed top-up.
- An application fee for an application the Advertising Platform approved.
- The price of an advertising account already assigned to you.
- Advertising spend already consumed on any Advertising Platform — Meta, Google, TikTok, Taboola, Outbrain, Microsoft, MediaGo or any other.
- Bank, wire, intermediary, currency-conversion, card processing and network fees already incurred on the way in.
A fee held for an application that is refused, or a price held for a request that is refused or cancelled, is released back to your wallet in full.
3. Advertising Account Balances
Money already loaded onto an advertising account cannot be refunded directly. Stop all campaigns on the account, confirm that you have done so, and ask for the balance to be cleared back to your wallet. The amount returned is what the account actually holds when we act on the request, which may be less than the amount you asked for because spend continues while campaigns run. Once it is in your wallet it can be withdrawn under this policy.
4. How Refunds Are Paid
- By the method the money arrived by, where possible.
- Card deposits are refunded to the card, through our card processor, within the period the processor allows; after that, by bank transfer.
- USDT deposits are refunded in USDT to the address they were sent from, after we have verified that you control that address. We cannot refund to an exchange deposit address, because the exchange may not credit it to you; in that case the refund is paid by bank transfer instead. The amount refunded is the US-dollar amount credited; we do not bear changes in the price of USDT.
- Otherwise, by bank transfer to the account named in your signed service agreement, which must be in the name of your business.
We may ask you to verify your identity, your ownership of the destination account or address, and the source of the original funds before paying. We may deduct any amount you owe us — a reversed card payment, a platform penalty caused by your advertising, a charge we incurred returning a refused payment.
5. Processing Times
Withdrawals are typically processed within 1–10 business days of the request being verified. The time depends on the payment method, banking delays, reconciliation with Advertising Platforms, and any compliance review. We will tell you if a request is going to take longer, and why.
6. Payment Fees
You are responsible for bank fees, wire fees, intermediary bank fees, currency-conversion fees, payment processor fees and network fees on a withdrawal. They may be deducted from the amount paid out.
7. Chargebacks
If a chargeback or payment dispute is raised on a deposit, your wallet may be frozen, your advertising accounts suspended and services terminated while it is resolved, and we reserve the right to recover any amount already spent together with the costs of doing so. Raising a chargeback on a payment you made, rather than contacting us, is a breach of the Terms of Service.
8. Fraud Prevention
We may reject, delay or cancel a refund or withdrawal where fraud, abuse, money laundering concerns, sanctions concerns or unauthorised payment activity are suspected, and we may report the matter to the authorities as the law requires.
9. Final Decisions
Decisions on refunds and withdrawals are made by a member of our staff under this policy and the Terms of Service. If you think a decision is wrong, write to help@dannyclans.com with the reference number and we will look again. Decisions are final once that review is complete.
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